Refund policy
Return & Refund Policy
We want you to feel confident trying our product, which is why we offer a 30-day satisfaction guarantee.
Due to the nature of our product, we do not accept physical returns—we’re unable to resell opened supplements for safety reasons.
If you’re eligible for a refund, you won’t need to return the product. You’ll receive a full refund—no hassle, no stress.
You’re eligible for a full refund if:
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You’re a first-time customer and request a refund within 30 days of delivery
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Your product arrived damaged, defective, or incorrect (even if you’ve ordered before)
How to request a refund:
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Email us at info@zarellashop.com
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Include your order number and a photo of the product (if damaged or opened)
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Briefly explain the reason for your request
We’ll respond within 1–2 business days and issue your refund if eligible.